Privacy Policy

Electric Future is committed to providing quality services to you and this policy outlines our ongoing obligations to you in respect of how we manage your Personal Information.

We have adopted the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth) (the Privacy Act). The NPPs govern the way in which we collect, use, disclose, store, secure and dispose of your Personal Information.

A copy of the Australian Privacy Principles may be obtained from the website of The Office of the Australian Information Commissioner at www.aoic.gov.au

Purpose

Primary Purpose. We collect personal information to lawfully carry out our functions and provide our energy, EV-charging and energy-efficiency services.

Secondary Purposes. We may also use your information to:

deliver and improve our services;
manage customer accounts, billing, and warranties;
communicate and conduct surveys or promotions;
verify identity, manage complaints and regulatory obligations; and
comply with applicable laws and program requirements (e.g. REPS, VEU, ES

We do not sell or rent personal information.

What We Collect

We may collect your:

name, address, email, phone number;
business or property details, photographs, floorplans;
energy-usage or metering data;
billing and payment details;
device, browser, and site-usage information; and
communications and service history.

Sensitive information is only collected with consent and handled per the Act.

How We Collect

Information is collected:

directly from you (forms, calls, email, web, surveys);
from network partners, retailers, installers, and regulators;
from publicly available sources or service providers.

Where lawful, you may deal with us anonymously or under a pseudonym.

Family or Domestic Violence Protections

Electric Future recognises that some customers may be affected by family or domestic violence. We will:

allow affected customers to use a pseudonym or request suppression of identifying data;
mark records as “suppressed” or under the nominated pseudonym, consistent with Schedule 1 of the REPS Code;
limit disclosures and apply strict internal access controls; and
provide a direct, confidential channel to our Privacy Officer for safe-contact management.

Affected customers can request these protections by contacting the Privacy Officer (details below).

Direct Marketing and Telemarketing Consent

We may contact you about our services where permitted by law and relevant program rules.

You can opt out at any time by email, phone, or the unsubscribe link. Telemarketing consent will always be sought and is valid for up to 90 days unless withdrawn earlier.

Disclosure of Personal Information

We may disclose your information to:

subcontractors, installers, or auditors delivering REPS or other activities;
electricity or gas retailers, network service providers, and regulators;
government agencies or various Schemes program administrators (e.g. ESCOSA, IPART, ESC, CER);
data-hosting, IT security, or marketing vendors;
professional advisers (lawyers, accountants, insurers, auditors); and
other parties where you authorise or law requires.

Overseas disclosures (e.g. cloud hosting) occur only with reasonable safeguards against unauthorised access.

Website and Cookies

We use cookies and analytics to operate and improve our digital services. You may disable cookies in your browser; some features may not work properly.

Security Information

We implement administrative, technical, and physical safeguards to protect personal information against misuse, loss, and unauthorised access or disclosure. Information is retained for at least seven years (exceeding the REPS minimum of five years) and then securely destroyed or de-identified.

Notifiable Data Breaches

We comply with the Notifiable Data Breaches Scheme under the Privacy Act. If an eligible data breach occurs, we will notify the OAIC and affected individuals as required.

Access and Correction

You may request access to, or correction of, your information by contacting us. We may require ID verification and will respond within a reasonable time. If we refuse, we will provide written reasons and information on how to complain.

Retention and Destruction

Personal information is destroyed or de-identified when the collection purpose no longer applies or upon your written request, unless law requires retention.

Third-Party Sites and social Media

Our websites or materials may link to third-party sites whose privacy practices differ from ours. We are not responsible for their content or privacy policies. Use discretion when posting information on public pages.

Complaints and Enquiries (including FDV requests)

If you have questions, FDV requests, or concerns about how we handle your personal information, please contact:

Privacy Officer – Electric Future Group
Email: Caetano@electric-future.com.au
Mail: Level 26, 1-7 Bligh Street, Sydney, NSW 2000
Phone: 1300 856 936

We will acknowledge and respond within 14 days.

For customers in South Australia participating in the Retailer Energy Productivity Scheme (REPS), unresolved privacy or activity complaints may also be referred to:

Energy and Water Ombudsman SA (EWOSA)
Freecall: 1800 665 565 | Web: www.ewosa.com.au

If you remain dissatisfied, you may also contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.

Definitions:

APPs: Australian Privacy Principles.
REPS Code: Retailer Energy Productivity Scheme Code (REPSC/03.1).
Data Breach: Unauthorised access, modification, loss, or misuse of personal information.
Platforms: Electric Future websites, apps, and digital interfaces.
Primary Purpose / Secondary Purpose: As described in Section 1.
Sensitive Information: Data that could cause harm or distress if misused.

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